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Frequently Asked Questions

»
What is Find a Grandparent?
» How do grandparents benefit from this service?
» How do families benefit from this service?
» Are first aid certificates required for surrogate grandparents?
» Are police checks required for surrogate grandparents?
» Are you accepting other types of checks or only National Police Checks?
» What kind of activities could surrogate grandparents do with the children?
» I have sent a message to another user but did not receive a reply. Why is this?
» What can families do to ensure their children are safe with the voluntary grandparent?
» Why don’t you offer shorter membership durations?
» What if a surrogate grandparent doesn‘t have a printer?
» What if a family is not registered with Paypal?
» I have met a family/grandparent but we didn't really connect. What do I do now?
» How can families acknowledge the voluntary grandparent?
» Why can’t I see my profile on the Find a Grandparent profile page?
» Why is Find a Grandparent charging membership fees from families?
» Should I join Find a Grandparent if no surrogate grandparents or families have signed up in my area yet?
» What are you doing to promote your members?
» What can I do to find a match quicker?

 


 

What is Find a Grandparent?

Our service connects seniors with families without grandparents. The surrogate grandparents come on a voluntary basis. They spend time with their "adopted" young family regularly and have a close relationship with them.

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How do grandparents benefit from this service?

It is a voluntary role that might give their life new meaning and gives them the chance to make a positive contribution to a family‘s life. It can be very rewarding to spend time with young families.

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How do families benefit from this service?

Children have exciting new experiences that are not possible in the everyday life of their family. They also have another person to turn to when they have problems and want to talk about important issues. It gives them another role model. Parents might get a break from the stressful everyday family life and they also have someone to turn to for advice and friendship. Without grandparents children miss out on the invaluable benefits of a close relationship with seniors.

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Are first aid certificates required for surrogate grandparents?

First aid certification is not mandatory, however we strongly recommend parents to ask the surrogate grandparent to obtain a first aid certificate at the family‘s cost. This will give the parents peace of mind when leaving their child/children alone with the surrogate grandparents.

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Are police checks required for surrogate grandparents?

Yes, all surrogate grandparents must provide Find a Grandparent with a copy of a National Police Check and photo ID as well as our Surrogate Grandparents Declaration before they can become a member of our service. Furthermore we recommend parents get to know the surrogate grandparent very well before leaving them with their child/children and also use their common sense.

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Are you accepting other types of checks or only National Police Checks?

Yes, we do. Please see our National Police Check page for other types of documents that are accepted.

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What kind of activities could surrogate grandparents do with the families?

There are many possibilities, e.g. crafts, painting, going for a walk or to a playground, going for a swim, reading books, doing puzzles, visiting the aquarium or a museum that is interesting for children, playing ball sports and bike riding.

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I have sent a message to another user but did not receive a reply. Why is this?

Our members are not obligated to answer messages if they don‘t wish to get in contact with the member who sent the message. However, Find a Grandparent strongly recommends to inform the other member, as an act of courtesy, if there is no interest in further contact.

A further possibility is that your message got caught in the other member's spam folder. Therefore we recommend that you contact us if you have not received a reply within two weeks. We will then investigate for you.

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What can families do to ensure their children are safe with the voluntary grandparent?

All surrogate grandparents that register on our site must provide a National Police Check. As Find a Grandparent only views a copy of this document we encourage families to view the original. Furthermore we strongly encourage families to ask the grandparents to obtain a first aid certificate at the family‘s cost. Families should also get to know the surrogate grandparent very well before leaving him/her alone with their child/children.

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Why don’t you offer shorter membership durations?

Our experience shows that it often takes some time until a suitable family/grandparent, who you are comfortable with and who you would like to meet on a regular basis, is found.
Longer membership durations provide opportunities to get in contact with a number of families/grandparents.

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What if a surrogate grandparent doesn‘t have a printer?

If you don‘t have a printer to print the "Declaration for Surrogate Grandparents" please let us know through our contact form by clicking here. We will then send you the declaration via mail.

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What if a family is not registered with Paypal?

If you are not a member of Paypal there is no need to join Paypal as you can pay with your credit card. You will find this option on the Paypal page. If you don‘t have a credit card please contact us through our contact form by clicking here and we will email you our bank account details. You can then transfer the money. In this case you can still enter your profile and we will activate it once we have received the payment.

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I have met a family/grandparent but we didn't really connect. What do I do now?

There is no obligation for either side to continue seeing each other. If you think that there is no real connection and would like to stop the contact, then politely tell the other party. Equally, please respect the wish of the other party should they wish to stop meeting with you.

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How can families acknowledge the voluntary grandparent?

The grandparents that register here come to their "adopted" family on a voluntary basis. They want a connection to a family and they like to spend time with them. The following list shows some possibilities how you can let the grandparent belong to your family:

  • Inviting the grandparent to the children‘s birthday parties
  • Thanking the grandparent
  • Encouraging the child/children to give the grandparent a call on their birthday
  • Encourage the child/children to paint a picture or do some craft for them on special occasions like birthdays and Christmas

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Why can’t I see my profile on the Find a Grandparent profile page?

Most often your profile will not show up on our profile page because you are logged in. To view your profile the same way as the other members see it, you will need to log out first.
A second possibility is that you have made use of the option to temporarily hide your profile. In this case you need to log in and "unhide" your profile by removing the tick in the corresponding box. Once you have done that and logged out again, you should be able to see your profile on the Profiles page.
The third possibility is that we have not yet activated your profile, or that we have hidden it. In this case we are either waiting for documents that you need to send to us, or we are dealing with an other issue related to your account.

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Why is Find a Grandparent charging membership fees from families?

Although we are a not-for-profit organisation we need to cover our costs. As costs especially for insurance are very high we need to charge membership fees from families. Further major costs include the development and maintenance of the website.
We are not connected to a bigger organisation and don't receive any government support so the membership fees are our sole income and unfortunately don't cover our costs yet.

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Should I join Find a Grandparent if no surrogate grandparents or families have signed up in my area yet?

Potential surrogate grandparents and interested families are all in the same situation: They have a look at our homepage, see that there are currently no other members from their area and decide to come back later to check if families or surrogate grandparents from their area have signed up. Only if your profile is visible on the Find a Grandparent website can it attract the interest of a potential surrogate grandparent or interested family from your area.

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What are you doing to promote your members?

During the sign-up process new members have the option to decide if they want us to send flyers to a library in their local area. These special flyers tell people that a family or surrogate grandparent from their area has joined Find a Grandparent and is looking for a match. This will attract more people from our new members’ area who can then be connected to a new addition to their lives much quicker.
All new members are also announced on our Facebook page and a link to their profile page is provided to our Facebook friends.
Our newsletter that we send out about once a month also shows how many new members have joined from each state.

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What can I do to find a match quicker?

Members who want to take a pro-active approach have two further options to find a new addition to their lives quicker. Firstly, we can send flyers to our members for distribution in community centres, senior citizen centres or early childhood centres in their local area.
Secondly, we can get in contact with local newspapers and try to get them interested in writing a story about the member’s search for a match on the Find a Grandparent website.
We are always open for other suggestions from our members and love to get feedback. So if you have new ideas or suggestions, please let us know via email.

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